Thank you for shopping at purincraft.shop. We are committed to providing fast and reliable shipping services to ensure a smooth shopping experience for our customers.
Order Processing
All orders are processed within the same business day after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.
Shipping Origin
All products are shipped directly from our fulfillment facilities located in the United States.
Delivery Time
Standard delivery time is approximately 2 business days after the order has been processed and shipped. Please note that delivery times may vary slightly due to weather conditions, carrier delays, holidays, or other unexpected circumstances beyond our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor the status of your shipment at any time.
Incorrect Address Information
Customers are responsible for providing accurate shipping information during checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses submitted by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer support team within 48 hours of delivery. We will work with the shipping carrier to assist in resolving the issue as quickly as possible.
Return Policy
Customers may request a return within 30 days of receiving the order. Returned items should be unused, in original condition, and include original packaging whenever possible.
Refund Processing
Once the returned item has been received and inspected, approved refunds will be processed within 3 business days back to the original payment method. Processing times from financial institutions may vary slightly depending on the provider.