Thank you for shopping at purincraft.shop. To protect your shopping rights, we have established the following refund and return policy. Please read it carefully before applying for a refund.
I. Refund Application Conditions
Customers can apply for a return or refund within 30 days of receiving the goods. The goods for which a refund is requested must meet the following conditions:
The goods are in normal working condition.
Non-human-caused damage.
Accessories, packaging, and related accessories are complete.
Provide valid order information or proof of purchase.
If the goods are damaged during transportation, have quality problems, or do not match the order, please contact customer service immediately and provide relevant photos and order information. We will prioritize processing your request.
II. Situations Where Refunds Are Not Granted
The following situations may not meet the conditions for a refund or return:
Exceeding the stipulated return period.
The goods are damaged due to human error.
Purchasing the wrong item due to personal reasons.
The goods are obviously used, affecting resale.
In special circumstances, we will review and process your application based on the actual order situation.
III. Refund Processing Time
After receiving the returned goods and confirming that they meet the refund conditions, the refund will usually be returned to your original payment account within 3 business days. The refund arrival time may vary slightly depending on the processing speed of the bank or payment platform.
IV. Return Address
To return goods, please contact customer service for confirmation and ship the goods to the following address:
80 Greenlawn Blvd, Valley Stream, NY, 11580
V. Order Cancellation
If your order has not yet been shipped, you can contact customer service to cancel it. Shipped orders may not be directly cancelable, but you can apply for a refund after receiving the goods, following the return process.
VI. Other Notes
We reserve the right to review refund applications and provide the final interpretation. If malicious refunds, abnormal orders, or violations are found, this website has the right to refuse the relevant application.
Due to the merchant’s current continuous losses, this website is conducting a clearance sale. Some items are limited in quantity and may not be restocked after they are sold out.